Maintenance

Upgrades & Enhancements

Upgrades to Dox RDS and Dos TMS are provided quarterly under the terms of the maintenance and support agreements.

RDS Templates

Example templates for common forms used in hospitals and day hospitals are available to all client organisations with a current Maintenance & Support Agreement.

TMS Templates

Example templates for a variety of Tally Sheets used in hospitals and day hospitals are available to all client organisations with a current Maintenance & Support Agreement.

RDS Reports

Reports, additional to those originally supplied, are available to all client organisations with a current Maintenance & Support Agreement.

TMS Reports

Reports, additional to those originally supplied, are available to all client organisations with a current Maintenance & Support Agreement.

TMS Data Export

A growing library of data export facilities are available. These include standard reports with filters to establish the constraints for data selection as well as accompanying capability to export that filtered data into MS Excel 2010 Pivot Tables that allow unrestricted analysis by clients.


Support

All clients with a current Maintenance & Support Agreement receive the highest priority technical support and training assistance.

File Upload

Only files with these extensions are accepted – doc docx zip tar arj dic dic* rar pdf png tif gif jpg jpeg xml xsn xls xlsx.

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Telephone

Available 9am to 5pm Australian Eastern Standard Time

– 07 3117 0956    or     0412 200 771

eMail

support@dox.com.au


Remote Access, Training & Presentations

Wherever possible technical support and training assistance will be supplemented by remote access to the client’s facility using either Terminal Services or TeamViewer remote access and file transfer systems to provide an efficient and effective support experience.

Download Teamviewer Remote Support  When prompted by your computer to Run or Save, please click ‘Run’.

Depending on your local environment you may need to click ‘Run’ twice.

Download Presentation Viewer #1  

If your security settings do not permit you to start TeamViewer via the link above, please download TeamViewer instead.